Refund policy
FELT – RETURN & EXCHANGE POLICY
At FELT, every product is crafted with intention, packed with care, and shipped with responsibility. Still, we understand that issues can occur. Here's everything you need to know about our return, exchange, and delivery support policy.
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1. DAMAGED / DEFECTIVE / WRONG ITEM RECEIVED
If you've received a product that is damaged, defective, please initiate a return or replacement request within 4–5 days of delivery.
To request:
Email us at contact@trendsrhere.shop with your order ID, issue details & connect with our customer service representative at 9354596151.
Attach a complete unboxing video (parcel opening from start to end, unedited).
Share clear photos of the damaged item, all angles, and original packaging.
> ⚠️ Requests made after 5 days of delivery or without an unboxing video will not be entertained.
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2. PACKAGE DAMAGED AT THE TIME OF DELIVERY
If your parcel appears visibly damaged at the time of delivery:
Mention the damage in the delivery remarks section when accepting the order from the delivery agent.
Take clear photos of the damaged packaging and parcel before opening.
Then proceed with the unboxing video as usual.
> 🛡️ This helps us raise claims with the courier company and support your case efficiently.
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3. LOST IN TRANSIT OR NON-DELIVERY
If your product is lost during transit, or is not delivered within the estimated delivery timeframe (usually 5–7 business days unless mentioned otherwise) then we will take appropriate resolution steps depending on the situation.
> 💡 Just keep in touch with us if your delivery seems delayed — we’ll handle the rest.
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4. GENERAL RETURN/EXCHANGE ELIGIBILITY
Returns or exchanges are considered only if:
The product is unused, unworn, unwashed
Tags and original packaging are intact
Valid proof (photos + unboxing video) is submitted within 4–5 days
There is a genuine issue like damage, defect, or incorrect item received.
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5. IN BELOW CASES, RETURNS NOT ACCEPTED – PLEASE READ CAREFULLY
We do not accept returns/exchanges in the following cases:
Wrong size ordered by the customer (We urge all customers to check the size chart carefully and make thoughtful selections).
No defect or damage, but change of mind.
Minor color variations due to screen settings.
Size variation within ±0.5 inches (considered standard tolerance).
> ❗️Important: If a customer places an order with incorrect size or wants to return without valid reason, it will not be entertained.
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6. REPLACEMENTS / REFUNDS will be processed only for:
Defective or damaged products.
Incorrect item delivered.
Lost or undelivered products.
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📌 FINAL REMARK – SHOP SMART, SHOP RESPONSIBLY
We’re proud to offer high-quality, made-to-order products. To ensure a smooth experience:
Read product descriptions carefully
Use our size guide before placing your order
Always record a full unboxing video
Be proactive with any concerns — we’re here to help
> 🎯 Order confidently. Choose mindfully. And wear your FELT with pride.
